Customer Service Representative

Cartison Developments Inc – Calgary, AB
$25 an hour

We are currently seeking a suitably experienced individual interested in a full-time, permanent role to assist us with our Customer Service requirements. The successful candidate will work out in our office, as part of a friendly, close-knit team.

Some of the duties of this role will include (not exhaustive):

  • Input all new Sales Orders in database & email sales contracts to customers for order confirmation
  • Coordinate shipping schedules with sales and customers
  • Coordinate logistics with trucking companies & warehouses
  • Secure delivery schedules to meet required inventory demand
  • Assist customers with routine problem solving relating to order discrepancies, stock availability and price
  • Authorize logistics provider payments for accounting
  • Effectively follow-up communications with all relative parties involved
  • Coordinate and ensure proper filing of local documentation and declarations as needed

Ideal candidate attributes and experience required for this role:

  • Demonstrated previous experience in a Customer Service Role (preferably in same (specialty chemical distribution) or similar industry)
  • Knowledge of operations and key factors impacting an integrated supply chain process
  • Superior skills to build strong and positive relationships with external and internal customers (including technical and sales staff)
  • Excellent organisational, interpersonal, customer service and communication skills
  • An outgoing “can do” personality and flexible, collaborative approach to work
  • Excellent computer literacy